Help centre
Questions, answered.
The practical details about ordering, delivery, returns and fit. If your question is not here, our care team is a message away.
Orders & payment
How do I know my order is confirmed?
You will see a confirmation screen immediately after placing the order. Your order also appears in your account with a confirmed status. Cash on delivery orders are payable when the parcel arrives.
Which payment methods can I use?
This website currently supports cash on delivery. Online payment by UPI, card or net banking can be enabled after Cloud Functions and Razorpay are configured.
Can I change or cancel an order?
Contact customer care as soon as possible. Changes are possible only before dispatch and are not guaranteed once the parcel is with the courier.
Do you charge extra for GST?
No. All prices are shown inclusive of applicable GST. The tax component is included in the price.
Shipping & delivery
Where do you deliver?
We currently deliver within India only, to valid street addresses. We do not ship to international addresses, PO boxes or military addresses.
How long does delivery take?
Orders are usually dispatched within 2–4 working days. Delivery typically takes another 2–5 working days depending on the PIN code. Remote areas may take longer.
What does shipping cost?
Shipping is complimentary on orders of ₹1,499 or more. Below that, a flat ₹99 shipping fee applies. The fee is shown before you place the order.
What if my parcel is delayed or lost?
Contact care with your order number. We will open a trace with the delivery partner and arrange a replacement or refund where a parcel is confirmed lost.
Returns & refunds
What is your return window?
Returns are accepted within 7 days of delivery on unworn pieces with original tags and packaging. Some categories such as innerwear, earrings and made-to-order pieces are non-returnable.
How do I start a return?
Contact customer care with your order number and reason. Our team reviews the request and arranges pickup for approved returns. Do not send items back without approval.
When will I receive my refund?
Refunds are initiated after the returned item is received and inspected. Card and UPI refunds usually reflect in 5–10 business days depending on your bank. Cash on delivery refunds are arranged by bank transfer.
Can I exchange for a different size?
Yes, subject to stock. Tell us the size you want when you contact care. If the requested size is unavailable, we will offer a refund or store credit.
Sizing & care
How do I choose the right size?
Use the size guide and the fit note on each product page. Measure your body rather than guessing. If you are between sizes on a relaxed piece, size down; on a tailored or layering piece, size up.
How should I care for my pieces?
Always follow the care label. Wash less often, use cold water, turn garments inside out, avoid tumble drying and dry in shade. Natural fibres benefit from airing between wears and steam rather than frequent washing.
Why does the colour look different on my screen?
Screens and lighting vary. We photograph in natural light and keep colour correction minimal, but slight differences are normal. If a piece is materially different from its description, contact care.
Still need help?
Email us or send a message through the contact form. Include your order number for the fastest response.