Returns & refunds.

Eligibility

• Requests must be raised within 7 days of delivery.
• Items must be unworn, unwashed, unaltered and free of stains, perfume or damage.
• Original tags, hygiene seals, packaging and accessories must be intact.
• Approval is required before sending anything back.

Non-returnable items

• Innerwear, swimwear and earrings, for hygiene reasons.
• Made-to-order, personalised or altered pieces.
• Items marked final sale or non-returnable on the product page.
• Gift cards and digital products.

How to request a return or exchange

Contact customer care with your order number, the item and the reason. For an exchange, tell us the size or colour you want. Our team reviews the request and confirms pickup or next steps. Exchanges are subject to stock availability.

Inspection and refunds

Once the returned item is received, it is inspected against the eligibility conditions. Approved refunds are initiated to the original payment method. Cash on delivery refunds are arranged by bank transfer. Card and UPI refunds usually reflect in 5–10 business days depending on your bank. Shipping fees are refunded only where the item was faulty, damaged or incorrect.

Damaged or incorrect items

Contact care within 48 hours of delivery with your order number and clear photographs of the item, tags and packaging. Do not wash or wear the item. We will arrange a replacement, repair or refund where the issue is confirmed.